Service Solutions

Keep the overview

With a permanent and clear overview of your customers, you create a consistent service experience across all channels. Close the gap between front-office orders and back-office processes.

SAP Service Cloud

Empower your service teams to deliver unique service experiences and drive process efficiencies with omnichannel support, an all-around view of your customers, and intelligent ticket management from SAP Service Cloud.

What are the benefits of using SAP Service Cloud?

  • Manage all customer contacts in one central interface, with omni-channel visibility, and deliver seamless service experiences across all interaction channels.
  • Accelerate the classification as well as processing of tickets through machine learning and support your service staff with the right tools (e.g. DocuSign) and data.
  • Increase the efficiency of service processes by automating routine tasks with machine learning and shorten the average turnaround time of your staff with intuitive tools.

We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.

SAP Field Service Management

Convince your customers with a simple but proactive service experience. To do this, SAP Field Service Management equips your technicians with mobile tools and capabilities - supported by artificial intelligence, machine learning, and the Internet of Things.

What benefits does using SAP Field Service Management deliver to you?

  • Using mobile solutions and AI-powered recommendations, you quickly find the right technicians and ensure the right parts are available so the field service representative doesn't have to revisit the customer. 
  • You'll speed up service delivery by integrating front-office and back-office processes and ensure smooth collaboration. At the same time, you keep your customers informed.
  • You'll increase customer satisfaction and revenue by making decisions based on real-time analytics, deploying your technicians efficiently, and using their time more productively.
  • Thanks to system-supported checklists and documentation functions, you will always meet necessary quality and safety requirements of your customers and the legislators.

We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.


  • Germany
  • Bremen
  • Oldenburg
  • Munich
  • St. Ingbert
  • Walldorf
  • Wolfsburg
  • Belarus
  • Minsk
  • Mexico
  • Puebla
  • USA
  • Atlanta, GA

abat AG
An der Reeperbahn 10
28217 Bremen

Fon: +49 421 430460

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ID-Impuls GmbH
Technologie- und Gründerzentrum Oldenburg
Marie-Curie-Straße 1
26129 Oldenburg

Fon: +49 441 36 11 63 56

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abat AG
Freisinger Straße 11
85716 Unterschleißheim

Fon: +49 89 21 23 15 40
Fax: +49 89 21 23 15 477

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abat+ GmbH
Innovationspark am
Kaiserstraße 170-174
66386 St. Ingbert

Fon: +49 6894 38 80 800
Fax: +49 6894 38 80 899

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abat AG
Altrottstr. 31
69190 Walldorf

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abat AG
Wendenstraße 22
38448 Wolfsburg

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Pritytskogo Str. 156
Office 29
220017 Minsk

Fon: +375 17-337-37-00

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Calz. Zavaleta 3922 4to-6
Santa Cruz Buenavista
Puebla, Pue. CP. 72170

+52 (222) 563 9094
+52 (222) 812 9069

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abatUS LLC
271 17th Street, NW
Suite 1750
Atlanta, GA 30363

Fon: +1 404-586-6860

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