SAP CX - Focus on the customer experience

Customer Relationship Management up to date (Sales & Service)

With the SAP Customer Experience Portfolio, you understand your customers' needs across channels and interact with them in a way that builds trust. By uniting marketing, sales, commerce, and customer service, you can build a robust customer journey, deliver unique customer experiences, and sustainably grow your business.

CRM suite, you can access your data anytime, anywhere.  

Special feature of SAP CX solutions: In addition to "standalone use", integration scenarios with your SAP S/4HANA or ECC are also supported.

SAP Customer Experience Portfolio

Our expertise

We are your experts along the supply chain. In order to be able to offer you a holistic solution approach, we focus on sales and service solutions in the area of CX. In recognition of our high quality standards, SAP has awarded our CX team the status of "SAP Recognized Expertise - Sales and Service".

To ensure that your front office can rely on a strong back office, we also advise you on SAP S/4HANA Sales and Service (Customer Management). 

Sales Solutions

The SAP Sales Cloud promotes sustainable customer relationships. abat helps you identify and leverage potential.

Service Solutions

SAP Service Cloud provides a clear customer overview and the development of a unified service experience with a variety of tools.

Björn Lampe

Board Member abat AG

CX by conviction

"For us, SAP's CX solutions are not just another consulting product. By using SAP Sales Cloud, we also maintain an overview of our customer relationships - especially during growth and while dispensing with traditional organizational structures."

How can abat help you get started in the SAP CX world?

abat is an authorized sell-and-service partner for SAP Sales & Service Cloud. We support you with individual consulting to check the prerequisites for the introduction and the potential of the process flows in your company. In addition, abat accompanies you from the beginning with CRM conversion or introduction strategy and implementation of the optimal solution up to support as well as further development of your processes.  

We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.

Request demo 

Our Success Stories

Weidmüller

Short interview about the SAP ERP implementation and warehouse redesign at Weidmüller Mexico in Puebla. One of the challenges of the project was the incompatibility of the old warehouse layout with the current SAP requirements. abat changed the warehouse layout for more efficient processes and transparency. Key improvements included optimized goods receiving, storage, picking and shipping, as well…

to the project

B.A.U.M. e.V.

The B.A.U.M. e.V. network faced significant challenges: It lacked a clear strategy for digitizing processes and a system coordinator to integrate the various trades. In addition, the existing CRM solution was not compatible with the newly created Digital B.A.U.M. platform, and there were no certified standard interfaces. What was needed was a future-proof solution that could be used without…

to the project

PFERD

Effective communication is often the key to project success. As a family business with more than 200 years of tradition, the PFERD brand has made communication and trust an important part of its core values. This success story of an S/4HANA migration at the Mexican site describes the challenge and the successful cooperation between abat and PFERD during the project phase and beyond.

to the project

Steinbeis

Since the beginning of the 2000s, Steinbeis has been mapping its business processes with a very sophisticated SAP ERP system that is tailored in detail to its own requirements. Due to the announced end of maintenance, the system will have to be replaced in the medium term. A key objective is to map more processes than before using standard processes. Using a fit-gap analysis, the abat experts…

to the project

Salzgitter AG

In 2018, the Salzgitter Group started to migrate its entire ERP infrastructure to SAP S/4HANA. In the course of this group-wide transformation project, a separate project was to standardize, optimize and automate the merchandise management processes for the procurement of input materials from an affiliated company across all participating group companies. In eleven workshops, abat developed the…

to the project

DESMA

DESMA supports the shoe industry with innovative production solutions for Industry 4.0, highly automated machines, excellent know-how and comprehensive support. However, continuous innovation is only possible if the company optimizes its internal processes. The discontinuation of support for SAP R/3 was therefore a reason for DESMA to take care of a changeover at an early stage. Thanks to abat,…

to the project

Imperial Logistics

Integrated Warehouse and Transportation with SAP S/4HANA

Greenfield implementation of a logistics template in the chemical industry. Imperial Logistics is a pioneer in the use of embedded EWM and TM integration in S/4HANA on Release 1709.

to the project

SAS Automotive Systems

e-Accounting meets the requirements of the Mexican tax authorities

German companies based in Mexico must also adapt their e-accounting to the legal requirements of the Mexican tax authority SAT - and provide information on their key financial figures.

to the project

Our customers in the area of consult

Yi

SAP Developer
China

What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.

Xu

SAP Consultant
China

I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team

Vivien

Consultant
Bremen

I like working at abat because there is a very pleasant, appreciative working atmosphere here with a lot of freedom. There is a lot of trust, so you also have the freedom to try out something new - but if it doesn't work out, there is also the necessary support. That's how I've learned so much! In addition, if you have problems while working in the home office, you can often quickly find colleagues who are happy to help you out via teams.

Tim

Senior SAP Developer
Bremen

At abat, thanks to the great variety of projects, I have the opportunity to constantly expand my horizons and thus always be prepared for upcoming challenges.

Tina

Internal Service
Bremen

Through abat, I have been able to develop personally and get to know the practice better. I always have the opportunity to learn new and exciting things, through which I constantly grow beyond myself.

Quick Link

Contact our SAP CX and CRM experts

Europe
China
Henrik Lienstromberg
Executive Director
+49 421 430460