SAP Field Service Management
Efficient management of service calls - for satisfied customers and smooth processes
For smooth field service operations, it is crucial that technicians have access to all relevant information at all times - whether on the road or directly at the customer's site. SAP Field Service Management (FSM) supports you with mobile applications, AI-supported functions and the integration of IoT data to efficiently plan, carry out and complete service calls.
SAP Field Service Management integrates natively with other SAP service solutions and completes the ideal SAP service strategy.
What are the benefits of using SAP Field Service Management?
- Using mobile solutions and AI-supported recommendations, you can quickly find the right technicians and ensure that the right spare parts are available - so that assignments can be completed successfully on the first visit.
- Accelerate your service processes through integration with SAP S/4HANA Service and keep your customers transparently informed at all times.
- Real-time analyses enable you to make informed decisions, increase the productivity of your technicians and boost customer satisfaction and sales at the same time.
- Thanks to digital checklists and automated documentation, you can meet all relevant quality and safety requirements at all times - efficiently and traceably.
We would be happy to show you the possibilities of the SAP Field Service Management solution in a demo scenario that is directly geared to your processes.
Our Success Stories
B.A.U.M. e.V.
The B.A.U.M. e.V. network faced significant challenges: It lacked a clear strategy for digitizing processes and a system coordinator to integrate the various trades. In addition, the existing CRM solution was not compatible with the newly created Digital B.A.U.M. platform, and there were no certified standard interfaces. What was needed was a future-proof solution that could be used without…
Our customers in the area of consult
Yi
SAP Developer
China
What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.
Xu
SAP Consultant
China
I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team
Vivien
Consultant
Bremen
I like working at abat because there is a very pleasant, appreciative working atmosphere here with a lot of freedom. There is a lot of trust, so you also have the freedom to try out something new - but if it doesn't work out, there is also the necessary support. That's how I've learned so much! In addition, if you have problems while working in the home office, you can often quickly find colleagues who are happy to help you out via teams.
Tim
Senior SAP Developer
Bremen
At abat, thanks to the great variety of projects, I have the opportunity to constantly expand my horizons and thus always be prepared for upcoming challenges.
Sophie
Working student
St. Ingbert
WORK-LIFE-BALANCE is very important at abat. Thanks to flexible working hours and a great team, you can combine work and university very well.
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