SAP Service Cloud
Customer service with insight - cross-channel and efficient
Consistent service experiences can only succeed if your team has an overview of all customer inquiries at all times - whether by email, phone, social media or chat.
With the SAP Service Cloud, you can start the customer experience in your service, bundle all information centrally and thus ensure fast, coordinated processes and a high level of customer satisfaction.
Integration of SAP service solutions with the SAP Service Cloud as a starter.
How the SAP Service Cloud supports you
Whether processing requests, prioritizing tickets or closing service cases: The SAP Service Cloud empowers your employees with intelligent functions such as omnichannel support, automated ticket assignment and a holistic customer view. This makes processes more efficient and your customers receive the support they expect - reliably, transparently and personally.
Advantages of the SAP Service Cloud at a glance
- Manage all customer contacts centrally and ensure smooth maintenance across all channels - from the first inquiry to the conclusion of the contract.
- Speed up ticket processing by using artificial intelligence and support your employees with native integration into S/4HANA service processes.
- Optimize your customer management, automate routine tasks and shorten processing times with intuitive applications - for noticeably more efficiency in your day-to-day business.
Let's find out together how the SAP Service Cloud can improve your customer service.
Our SMARTsolutions
CRM Conversion Accelerator
The CRM Conversion Accelerator we developed is an ideal starting point and provides maximum planning security for your upcoming CRM conversion.
Customer Service (CS) Conversion Accelerator
The CS Conversion Accelerator helps you migrate from the legacy SAP CS to S/4HANA Service, including planning and implementation.
Our Success Stories
B.A.U.M. e.V.
Publication: 09/2023
Scalable CRM system meets the growth needs of B.A.U.M. e.V.
The B.A.U.M. e.V. network faced significant challenges: It lacked a clear strategy for digitizing processes and a system coordinator to integrate the various trades. In addition, the existing CRM solution was not compatible with the newly created Digital B.A.U.M. platform, and there were no certified standard…
Our customers in the area of consult
Yi
SAP Developer
China
What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.
Xu
SAP Consultant
China
I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team
Vivien
Consultant
Bremen
I like working at abat because there is a very pleasant, appreciative working atmosphere here with a lot of freedom. There is a lot of trust, so you also have the freedom to try out something new - but if it doesn't work out, there is also the necessary support. That's how I've learned so much! In addition, if you have problems while working in the home office, you can often quickly find colleagues who are happy to help you out via teams.
Tim
Senior SAP Developer
Bremen
At abat, thanks to the great variety of projects, I have the opportunity to constantly expand my horizons and thus always be prepared for upcoming challenges.
Sophie
Working student
St. Ingbert
WORK-LIFE-BALANCE is very important at abat. Thanks to flexible working hours and a great team, you can combine work and university very well.
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