Service Solutions

Keep the overview

With a permanent and clear overview of your customers, you create a consistent service experience across all channels.

Close the gap between front-office orders and back-office processes.

SAP Service Cloud

Empower your service teams to deliver unique service experiences and drive process efficiencies with omnichannel support, an all-around view of your customers, and intelligent ticket management from SAP Service Cloud.

What are the benefits of using SAP Service Cloud?
  • Manage all customer contacts in one central interface with omni-channel visibility, and deliver seamless service experiences across all interaction channels.

  • Accelerate the classification as well as processing of tickets through machine learning and support your service staff with the right tools (e.g. DocuSign) and data.

  • Increase the efficiency of service processes by automating routine tasks with machine learning and shorten the average turnaround time of your staff with intuitive tools.

We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.

SAP Field Service Management

Convince your customers with a simple but proactive service experience. To do this, SAP Field Service Management equips your technicians with mobile tools and capabilities - supported by artificial intelligence, machine learning, and the Internet of Things.

What are the benefits of using SAP Field Service Management?
  • Use mobile solutions and AI-powered recommendations to quickly find the right technicians and ensure the right parts are available so the field service representative doesn't have to revisit the customer. 
  • You accelerate service delivery by integrating front-office and back-office processes and ensure smooth collaboration. At the same time, you keep your customers informed.
  • You'll increase customer satisfaction and your revenue by making decisions based on real-time analytics, deploying your technicians efficiently, and making more productive use of their time on the job.
  • Thanks to system-supported checklists and documentation functions, you always meet necessary quality and safety requirements of your customers and the legislators.

We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.

Contact our SAP CX and CRM experts

Europe
China
Henrik Lienstromberg
+49 421 430460

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Our customers in the area of consult

Vivien

Consultant
Bremen

I like working at abat because there is a very pleasant, appreciative working atmosphere here with a lot of freedom. There is a lot of trust, so you also have the freedom to try out something new - but if it doesn't work out, there is also the necessary support. That's how I've learned so much! In addition, if you have problems while working in the home office, you can often quickly find colleagues who are happy to help you out via teams.

Tim

Senior SAP Developer
Bremen

At abat, thanks to the great variety of projects, I have the opportunity to constantly expand my horizons and thus always be prepared for upcoming challenges.

Tina

Internal Service
Bremen

Through abat, I have been able to develop personally and get to know the practice better. I always have the opportunity to learn new and exciting things, through which I constantly grow beyond myself.

Sophie

Working student
St. Ingbert

WORK-LIFE-BALANCE is very important at abat. Thanks to flexible working hours and a great team, you can combine work and university very well.

Lisa

Student apprentice
Bremen

Despite the professionalism that abat AG displays to the outside world, it became clear to me during my first few days that this does not have to be a contradiction to fun, friendliness and relaxed interaction among colleagues. The flat hierarchies ensured that I felt comfortable as an intern and like a full member of the team right from the start.