Service Solutions
Keep the overview
With a permanent and clear overview of your customers, you create a consistent service experience across all channels.
Close the gap between front-office orders and back-office processes.
SAP Service Cloud
Empower your service teams to deliver unique service experiences and drive process efficiencies with omnichannel support, an all-around view of your customers, and intelligent ticket management from SAP Service Cloud.
What are the benefits of using SAP Service Cloud?
Manage all customer contacts in one central interface with omni-channel visibility, and deliver seamless service experiences across all interaction channels.
Accelerate the classification as well as processing of tickets through machine learning and support your service staff with the right tools (e.g. DocuSign) and data.
Increase the efficiency of service processes by automating routine tasks with machine learning and shorten the average turnaround time of your staff with intuitive tools.
We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.
SAP Field Service Management
Convince your customers with a simple but proactive service experience. To do this, SAP Field Service Management equips your technicians with mobile tools and capabilities - supported by artificial intelligence, machine learning, and the Internet of Things.
What are the benefits of using SAP Field Service Management?
- Use mobile solutions and AI-powered recommendations to quickly find the right technicians and ensure the right parts are available so the field service representative doesn't have to revisit the customer.
- You accelerate service delivery by integrating front-office and back-office processes and ensure smooth collaboration. At the same time, you keep your customers informed.
- You'll increase customer satisfaction and your revenue by making decisions based on real-time analytics, deploying your technicians efficiently, and making more productive use of their time on the job.
- Thanks to system-supported checklists and documentation functions, you always meet necessary quality and safety requirements of your customers and the legislators.
We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.
Our Success Stories
Nutrilo
Nutrilo is part of the international PHW Group and sells its products in more than 65 countries. Due to strong growth, Nutrilo decided in 2018 to significantly expand its storage space by building a new warehouse, replacing the existing legacy system with SAP EWM, and introducing a completely new system for production. Two additional production plants and an external warehouse in Cuxhaven were…
Josera
What began as Josera in 1941 is now one of Germany's largest producers of feed for livestock and pets - Erbacher the food family. Strong growth presented the company with significant challenges. Business processes were changed because transportation could no longer be handled in an efficient sequence. As a result, the company implemented SAP Solution Manager as a central control tool for all SAP…
Weidmüller
Short interview about the SAP ERP implementation and warehouse redesign at Weidmüller Mexico in Puebla. One of the challenges of the project was the incompatibility of the old warehouse layout with the current SAP requirements. abat changed the warehouse layout for more efficient processes and transparency. Key improvements included optimized goods receiving, storage, picking and shipping, as well…
B.A.U.M. e.V.
The B.A.U.M. e.V. network faced significant challenges: It lacked a clear strategy for digitizing processes and a system coordinator to integrate the various trades. In addition, the existing CRM solution was not compatible with the newly created Digital B.A.U.M. platform, and there were no certified standard interfaces. What was needed was a future-proof solution that could be used without…
PFERD
Effective communication is often the key to project success. As a family business with more than 200 years of tradition, the PFERD brand has made communication and trust an important part of its core values. This success story of an S/4HANA migration at the Mexican site describes the challenge and the successful cooperation between abat and PFERD during the project phase and beyond.
Steinbeis
Since the beginning of the 2000s, Steinbeis has been mapping its business processes with a very sophisticated SAP ERP system that is tailored in detail to its own requirements. Due to the announced end of maintenance, the system will have to be replaced in the medium term. A key objective is to map more processes than before using standard processes. Using a fit-gap analysis, the abat experts…
Salzgitter AG
In 2018, the Salzgitter Group started to migrate its entire ERP infrastructure to SAP S/4HANA. In the course of this group-wide transformation project, a separate project was to standardize, optimize and automate the merchandise management processes for the procurement of input materials from an affiliated company across all participating group companies. In eleven workshops, abat developed the…
DESMA
DESMA supports the shoe industry with innovative production solutions for Industry 4.0, highly automated machines, excellent know-how and comprehensive support. However, continuous innovation is only possible if the company optimizes its internal processes. The discontinuation of support for SAP R/3 was therefore a reason for DESMA to take care of a changeover at an early stage. Thanks to abat,…
Imperial Logistics
Integrated Warehouse and Transportation with SAP S/4HANA
Greenfield implementation of a logistics template in the chemical industry. Imperial Logistics is a pioneer in the use of embedded EWM and TM integration in S/4HANA on Release 1709.
SAS Automotive Systems
e-Accounting meets the requirements of the Mexican tax authorities
German companies based in Mexico must also adapt their e-accounting to the legal requirements of the Mexican tax authority SAT - and provide information on their key financial figures.
Our customers in the area of consult
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Yi
SAP Developer
China
What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.
Xu
SAP Consultant
China
I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team
Vivien
Consultant
Bremen
I like working at abat because there is a very pleasant, appreciative working atmosphere here with a lot of freedom. There is a lot of trust, so you also have the freedom to try out something new - but if it doesn't work out, there is also the necessary support. That's how I've learned so much! In addition, if you have problems while working in the home office, you can often quickly find colleagues who are happy to help you out via teams.
Tim
Senior SAP Developer
Bremen
At abat, thanks to the great variety of projects, I have the opportunity to constantly expand my horizons and thus always be prepared for upcoming challenges.
Sophie
Working student
St. Ingbert
WORK-LIFE-BALANCE is very important at abat. Thanks to flexible working hours and a great team, you can combine work and university very well.
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