Service Solutions

Keep the overview

With a permanent and clear overview of your customers, you create a consistent service experience across all channels.

Close the gap between front-office orders and back-office processes.

SAP Service Cloud

Empower your service teams to deliver unique service experiences and drive process efficiencies with omnichannel support, an all-around view of your customers, and intelligent ticket management from SAP Service Cloud.

What are the benefits of using SAP Service Cloud?
  • Manage all customer contacts in one central interface with omni-channel visibility, and deliver seamless service experiences across all interaction channels.

  • Accelerate the classification as well as processing of tickets through machine learning and support your service staff with the right tools (e.g. DocuSign) and data.

  • Increase the efficiency of service processes by automating routine tasks with machine learning and shorten the average turnaround time of your staff with intuitive tools.

We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.

SAP Field Service Management

Convince your customers with a simple but proactive service experience. To do this, SAP Field Service Management equips your technicians with mobile tools and capabilities - supported by artificial intelligence, machine learning, and the Internet of Things.

What are the benefits of using SAP Field Service Management?
  • Use mobile solutions and AI-powered recommendations to quickly find the right technicians and ensure the right parts are available so the field service representative doesn't have to revisit the customer. 
  • You accelerate service delivery by integrating front-office and back-office processes and ensure smooth collaboration. At the same time, you keep your customers informed.
  • You'll increase customer satisfaction and your revenue by making decisions based on real-time analytics, deploying your technicians efficiently, and making more productive use of their time on the job.
  • Thanks to system-supported checklists and documentation functions, you always meet necessary quality and safety requirements of your customers and the legislators.

We would be happy to show you the possibilities and potential in a demo scenario tailored to your processes.

Our Success Stories

Imperial Logistics

Integrated Warehouse and Transportation with SAP S/4HANA

Greenfield implementation of a logistics template in the chemical industry. Imperial Logistics is a pioneer in the use of embedded EWM and TM integration in S/4HANA on Release 1709.

to the project

SAS Automotive Systems

e-Accounting meets the requirements of the Mexican tax authorities

German companies based in Mexico must also adapt their e-accounting to the legal requirements of the Mexican tax authority SAT - and provide information on their key financial figures.

to the project

Our customers in the area of consult


SAP Developer

What I find most attractive working at abat is the friendly and relaxed atmosphere. We are coworkers as well as friends. I can ask any question and always receive constructive feedback. Moreover, it is highly encouraged to try new things, which helps broaden the horizon for me and the company alike.


SAP Consultant

I truly enjoy working at abat. The flexible working environment and professional colleagues have made my experience here exceptional. The culture of collaboration and willingness to offer help has allowed me to develop my skills in SAP. Overall, I feel grateful to be a part of such a supportive and dynamic team



I like working at abat because there is a very pleasant, appreciative working atmosphere here with a lot of freedom. There is a lot of trust, so you also have the freedom to try out something new - but if it doesn't work out, there is also the necessary support. That's how I've learned so much! In addition, if you have problems while working in the home office, you can often quickly find colleagues who are happy to help you out via teams.


Senior SAP Developer

At abat, thanks to the great variety of projects, I have the opportunity to constantly expand my horizons and thus always be prepared for upcoming challenges.


Internal Service

Through abat, I have been able to develop personally and get to know the practice better. I always have the opportunity to learn new and exciting things, through which I constantly grow beyond myself.

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Contact our SAP CX and CRM experts

Henrik Lienstromberg
Executive Director
+49 421 430460