Digital case handler

Does day-to-day case management in your company take up too much time that could otherwise be spent on more challenging tasks? Are there a growing number of recurring, well-structured cases that still have to be processed manually every time?

This is exactly where the digital case handler comes in. We implement it using a technology-agnostic approach, via API-based integrations, RPA solutions, or other tools outside your existing systems. We’ll find the right solution for your unique system landscape, regardless of which technologies you’re already using. 

Our Offering

Digital agents in the SAP-system (Autonomous Enterprise)

Your practical path to SAP’s Autonomous Enterprise vision: digital agents directly within your SAP landscape.

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Digital process agents without SAP

Already in use today, with initial customer references: Automate your administrative processes, regardless of the system you use.

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Would you like to know where a digital clerk can have the greatest impact in your company?

Then talk to us. We’ll assess your current situation and show you the right way to get started, with or without SAP. 

Contact us now! 

Frequently asked questions about the digital case handler

What is a digital case handler?

A digital clerk is an AI-powered automation solution that independently handles recurring, clearly defined cases in administrative work. Special cases remain with humans: Your employees monitor and make decisions where experience is needed. 

What distinguishes a digital case handler from traditional RPA?

Traditional RPA follows rigid rules and click paths. A digital case handler combines such approaches with AI in a technology-agnostic way—for example, to capture, verify, and assign documents – and can thus also handle cases that go beyond pure rule-based processing. RPA can be one component of the solution. 

Do we need SAP for a digital case handler?

No. Digital case handlers operate independently of the system in use – via API-based integrations, RPA-like approaches, or other tools. For SAP customers, we also offer direct integration into the SAP landscape. 

What tasks are suitable for a digital clerk?

Recurring, well-structured cases with clear rules – for example, the capture and assignment of business documents or automated document checks. The first step is always an analysis of your processes: Together, we identify the cases with the greatest potential for improvement. 

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